Return Policy

We want you to be a satisfied customer, however, we do reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.

How to Return an Item:

  1. Request a return by contacting Customer Service: info@tridentinflatables.com, 929-273-5102. The returned product must be postmarked within 15 days of return approval or authorization will expire.
  2. Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.
  3. Return it to us postage pre-paid (we do not accept C.O.D.),with the appropriate insurance. Please note: Shipping costs are non-refundable.

Non-Returnable:
Inflatable boats & outboard motors. If these items are found to be damaged or defective, you must notify us within 10 days for resolution. Unfortunately, we can not accept returns older than 30 days.

30-Day Returns:
Except as noted above, products in the original packaging and ready-to-be-sold condition may be returned within 30 days for a full exchange or refund of merchandise price. Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.